Terms and Conditions


  1. Introductory Provisions:

These Terms and Conditions regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a sales agreement concluded between the Seller and another natural or legal person (hereinafter referred to as the “Buyer”) by means of the online store of the Seller. The online store is operated by the Seller on the website www.rc-cz.cz


  1. Conclusion of a Sales Agreement

The web interface of the store includes a list of goods offered by the Seller for sale, including the prices of the individual offered goods. The prices of the offered goods in the online store are final, i.e. the prices include value added tax and all the associated fees. The price does not include delivery costs; these costs differ depending on the selected delivery method, transport provider and payment method. The sale offer of the goods and the prices of these goods stay valid as long as they are shown on the web interface of the store. This provision does not restrict the parties from concluding a sales agreement under individually agreed terms and conditions.

To order the goods, the Buyer fills in the order form on the web interface of the store. The order form includes particularly information about:

  • the ordered goods (the Buyer “adds” the ordered goods into the electronic store basket of the online store),

  • the selection of the method of payment of the purchasing price of the goods and the method of their delivery, and

  • the information on the costs associated with the delivery of the goods (hereinafter referred together as the “order”).

Prior to sending the order to the Seller, the Buyer is given an opportunity to check and change all the information which the Buyer entered in the order, the Buyer is allowed to find out any mistakes made in entering the information in the order and to correct them. The Buyer sends the order to the Seller by clicking on the button “Send Order”. By sending the order the Buyer confirms that these Terms and Conditions constitute a part of the sales agreement concluded between the Buyer and the Seller and that the Buyer has read these Terms and Conditions properly, that they understand them and that they are bound to observe them. At the same time, the Buyer also confirms that they accept the price of the ordered goods, including any applicable shipping and transport costs and all Terms and Conditions and provisions in the wording which are valid at the moment of confirming the order.

The Seller considers the information given in the order to be correct. The Seller confirms the reception of the order to the Buyer by email immediately after receiving the order, and they send this confirmation to the email address of the Buyer given in the order or in registration.

In the case of a change in the prices of goods, the prices given in an already placed order will apply.

The Seller reserves the right to contact the customer by telephone in order to check or specify the order. The Buyer takes into account that the Seller is not obligated to conclude a sales agreement with persons who committed a fundamental breach of a sales agreement in the past.


  1. User Account

By means of the registration on the online store website the Buyer can log into their account where they can order goods and change their contact details and where they can view their orders. During registration the Buyer is obligated to provide correct and true information. The Buyer is not entitled to allow a third person to use their account.

The Seller can close down a user account if it has not been used for a period longer than one year or in the case of a breach of obligations resulting from the conclusion of a sales agreement or in the case of a breach of the Terms & Conditions.


  1. Delivery Terms

Most of the goods which are listed in the online store are in stock. The delivery period therefore depends on the availability of the goods. If the goods are in stock, the order is executed and dispatched no later than on the second working day following the reception of the order. The exception is goods which we do not have in stock directly. We send these goods in the shortest possible time, no later than within 5-7 working days. However, it is possible that neither we, nor our supplier have the ordered goods in stock. In this case we will contact you immediately. The delivery period depends also on the correct filling in of the order form. You should therefore be careful that the details for the dispatch of the parcel are complete and include your telephone number. If you find out that your details stated in the order form are incorrect, please contact us immediately by phone or email (see Contact).

The place of delivery refers to the address given in the order form as the delivery address, unless stated otherwise in a note.


  1. Payment Methods – Prices of Transport

  1. Cash on delivery

  2. Payment by a bank transfer

  3. PayPal payment

  1. Cash on delivery

The goods you have ordered will be sent to the address which you have provided in the order form by a carrier that you have selected. You will pay the price of the parcel in cash to the driver upon reception (goods + carriage charges + cash on delivery payment).

We do not charge any packaging and handling fees.

  1. Payment by a bank transfer

After the reception of the order, the goods will be prepared first and subsequently, you will be sent a message together with the invoice which will include all the necessary payment data. As soon as the payment is credited to the account of the Seller, your order will be dispatched immediately. In order to speed up the dispatch you can send a copy of the executed payment. In this case we dispatch the goods immediately or no later than on the second working day.

We do not charge any packaging and handling fees.

  1. PayPal payment

After the reception of the order the goods will be prepared first and subsequently, you will be sent a message together with the invoice which will include all the necessary payment data. As soon as the payment is credited to the account of the Seller, your order will be dispatched immediately. A fee of 3.3% of the order price will be charged in a PayPal payment.

We do not charge any packaging and handling fees.

Prices of delivery

Delivery of the goods within the Czech Republic is provided by the companies Geis, PPL and Czech Post (hereinafter referred to as “CP”) with the delivery period usually within 24 hours.

Delivery abroad is provided by the companies Geis and CP. The delivery period ranges between 2-7 working days depending on the destination. In certain cases the delivery period may be even longer.

Free delivery applies only to selected items from the offer of the store and it is always clearly marked in the detail of an item as “Free delivery”.

Prices of delivery within the Czech Republic

  • In the case of cash on delivery within the Czech Republic:

Parcel sent by the courier service Geis – CZK 115

Parcel sent by the courier service PPL - CZK 130

Parcel sent by Czech Post, Parcel Delivery to Hand service – CZK 140

  • In the case of payment by a bank transfer:

Parcel sent by the courier service Geis - CZK 75

Parcel sent by the courier service PPL CZK 90

Parcel sent by Czech Post, Parcel Delivery to Hand service – CZK 100

Smaller individual parcel of up to 100 g by Czech Post, Registered Letter service – CZK 50

  • In the case of payment by PayPal

Parcel sent by the courier service Geis - CZK 75

Parcel sent by the courier service PPL CZK 90

Parcel sent by Czech Post, Parcel Delivery to Hand service – CZK 100

Smaller individual parcel of up to 100 g by Czech Post, Registered Letter service – CZK 50

Price of international delivery

  • payment by a bank transfer or PayPal.

The price of international delivery will be resolved for individual parcels. The weight and dimensions of the parcel are taken into consideration in calculating the delivery price. The calculation of the delivery price will be sent to the email address that you have provided in the shortest time possible. The invoice for the payment by a bank transfer or PayPal will be sent only after the Buyer has selected a carrier and approved the amount of the delivery price; the parcel will be dispatched subsequently. The price of the goods will be increased by the price of the carrier which you have selected.


  1. Withdrawal from a Sales Agreement

If a sales agreement is concluded in the online store, following to the provision of section 1829 subsection 1 of the Civil Code, the Buyer is entitled to withdraw from the sales agreement without stating a reason within 14 days following the acceptance of the goods (if the subject of the sales agreement are several types of goods or the delivery of several parts, this period commences to run on the day of the acceptance of the last delivery of the goods). The withdrawal from the sales agreement must be sent to the Seller within 14 days following the acceptance of the goods or the last delivery of the goods.

In order to exercise the withdrawal from the sales agreement the Buyer must inform the Seller on this withdrawal by email to the address of the Seller at info@rc-cz.cz or by a letter delivered to the address of the Seller (for the address see Contacts). The Buyer is obligated to do so prior to the lapse of the 14-day period following the acceptance of the order. The Seller will confirm the withdrawal from the sales agreement to the Buyer.

The Buyer will send the goods back without any delay, but no later than 14 days following the date of the withdrawal, to the address of the Seller (for the address see Contacts). The goods must be returned without any damage, in the original packaging, without any signs of wear and tear, clean, in the condition and value in which they were delivered.

If the Buyer duly withdraws from a sales agreement, the Seller will return all financial means, including the costs of the delivery, received from the Buyer in the form of a bank transfer to the provided bank account of the Buyer. The Seller is not obligated to return the received financial means before they receive the goods.

If the goods returned by the Buyer are damaged, show signs of wear and tear or are partly consumed, the Seller is entitled to compensation of damage thus incurred from the Buyer. The Seller is entitled to unilaterally set off their claim for compensation of the incurred damage against the Buyer’s claim for refund of the purchase price. In addition, the Buyer takes into account and agrees that if the goods are returned without the original packaging, they will be obligated to pay the Seller the amount of 20% of the purchasing price and the Seller will be entitled to unilaterally set off this claim for the payment of this above-mentioned amount against the claim of the Buyer for the refund of the purchase price.

The Buyer takes into account that in the case of withdrawal from the sales agreement, they will bear the costs associated with the return of the goods.


  1. . Warranty Terms and Claims

Claims are regulated by the provisions of Act No.: 89/2012 Sb of the Civil Code, particularly by the provisions of section 1914 to 1925, sections 2099 to 2117 and sections 2161 to 2174 of the Civil Code and by Act No.: 634/1992 Sb., on Consumer Protection, as amended.

The Seller is liable to the Buyer that upon reception by the Buyer the goods have no defects, i.e.:

  • the goods have the properties which were listed by the Seller or the producer

  • the goods are intended for the use which the Seller states or for which the thing is usually used

  • the goods are in the appropriate amount, measure or weight

If the Seller delivers goods with a defect to the Buyer or a defect becomes apparent within 6 months following the reception of the goods, the Seller must remove the defect free of charge and without undue delay according to the Buyer’s request. The Buyer is entitled to request replacement or repair of the goods. If the Seller is unable to fulfil the requests of the Buyer, the Buyer may request a reasonable discount or withdraw from the sales agreement. This provision does not apply if the Buyer knew about the defect or if they caused the defect in the goods.

The Buyer is entitled to exercise the right arising from a defect which is present in consumable goods within 24 months following their reception.

The right to file a claim expires:

  • If the goods were damaged during transportation (If any damage to the goods or their packaging is found out, it must be resolved with the carrier immediately. The customer is not obligated to accept these goods from the carrier and it must inform the Seller of the found-out damage immediately. It is also possible to check the goods in the presence of the carrier and to write a report on the damage if damage caused by transportation is found. All dispatched goods are insured during transportation and the carrier bears liability for any damage incurred during transport.).

  • If the goods were damaged by unprofessional installation or handling and by operation carried out in contradiction with the user manual (if it exists for the given product). The goods covered by warranty may not be disassembled or modified without the express approval of the Seller. The Buyer does so at their own risk and they are aware that they lose the right to file a claim.

  • If the goods were used contrary to the intended purpose of use or under conditions for which the goods are not intended.

  • If the goods were damaged by the effects of the elements.

  • If the goods were damaged mechanically or by excessive load in contradiction with the conditions provided in the documentation (if it exists for the given product).

  • If the warranty does not apply to defects caused by operation and common wear and tear.

The Seller does not accept liability for damage resulting from the operation of the products, function properties and damage caused by unprofessional use of the products.

Warranty terms for Li-Po and other Li-XX batteries

Li-Po batteries constitute a special case.

They belong to the category of consumable goods with limited lifespan. The lifespan of the battery depends on its use, the method of recharging and the number of recharging cycles. Therefore, it is not possible to file a claim for the batteries after several months of use on the basis of their reduced capacity.

Recommendation upon the reception of a Li-Po battery:

Batteries are checked by us when they are received from the supplier and placed in the warehouse and subsequently they are checked at the moment of their dispatching.

Batteries are fitted with original connectors from production. Upon reception we recommend that you immediately carry out a visual inspection of the batteries, measure them and test them (discharge-recharge). You should always check the batteries with the original connectors.

It is not possible to file a claim if these connectors have been exchanged for other connectors because there is a high risk of short circuit during such handling. We recommend that you always adjust the connectors on the ESC (regulator). Batteries will be accepted for the warranty claim procedure only if they are fitted with the original connectors and if they are not damaged mechanically.

It is not possible to file a claim if the batteries are showing signs of an impact or if they are dented or if their packaging is damaged in any other way.

The warranty period of batteries expires as a result of incorrect use, for example, excessive discharging of a battery (in Li-Po cells under 3.0 V per cell) that already damages the battery, overcharging a battery (in Li-Po cells over 4.2 V per cell), improper storing of a battery or storing a battery under voltage which is not suitable for the specific type. It is also not possible to file a claim for batteries which have been damaged by an incorrectly chosen charger or by a damaged charger or which have been charged with incorrect setting of the charger.

The sold batteries have a unique serial number labelled on them by the manufacturer and therefore they cannot be substituted; this label on the battery must be preserved for any possible claim. We immediately replace any batteries which are subject to a claim within 30 days following the purchase and which bear the label with a visible and unscratched number (this applies to batteries subject to a claim within 30 days following the purchase). In other cases, every battery is assessed individually with regard to its use and charging.

You should be aware that the warranty period applies only to manufacturing defects.


  1. Claim Procedure

    • Inform us of a claim in advance by email or in a written form (for the addresses see Contacts)

    • Fill in the claim report by stating the required contact details and giving the reason for filing the claim, a detailed description of the defect or description of the way in which the defect occurred.

    • Secure the goods against possible damage during transport, insert the claim report together with a copy of the receipt in the parcel and send the parcel back to the Seller. If possible, send the goods in the original and undamaged packaging as a parcel (do not send the parcel as a cash on delivery parcel because it will be not accepted) to the address of the Seller (see Contacts).

    • In a warranty claim, the Buyer pays the costs of delivery to the registered office of the Seller, but only up to the minimum provable costs of the delivery, and the Seller reimburses these costs of the delivery to the Buyer after they uphold the claim.

Your claim will be resolved within the time period of 30 days following the day of filing the claim as prescribed by law. The Seller reserves the right in accordance with section 19 of Act No.: 634/1992 Sb. to extend the claim period for the time necessary for a professional assessment of the defect on the goods upon agreement with the buyer.


  1. Claim Resolution

An authorized professional employee of the Seller will assess the legitimacy of every claim and assess if the defect can or cannot be removed, subsequently, the employee will inform the Buyer of their opinion.

If it is found out, that the defect is not covered by the warranty, the Buyer will be informed of this fact immediately, and after their approval, the Buyer will pay the costs of the assessment and repair of the products. The rates of non-warranty repairs are listed in the section ------ Service Conditions.


  1. Alternative Resolution of a Consumer Dispute

  1. Dear consumer, if you believe that you have incurred damage caused by us or that we have failed to fulfil our obligations, contact us on our email address info@rc-cz.cz.

  2. If we fail to resolve the dispute directly, in accordance with Act No.: 378/2015, that amends Act No.: 634/1992 Sb., on Consumer Protection, you are also entitled to alternative resolution of a consumer dispute.

  3. The entity for alternative resolution of consumer disputes (ADR) between a trader and a consumer is the Czech Trade Inspection Authority or other entity authorized by the Ministry of Industry and Trade, see http://www.mpo.cz/dokument169867.html.

  4. The consumer can file a claim with the Czech Trade Inspection Authority by means of an online form available on the website https://adr.coi.cz/cs.

  5. The consumer can file a claim with the Czech Trade Inspection Authority or an authorized entity no later than within 1 year following the day when they exercised their right which is the subject of the dispute with regard to the Seller for the first time.

  6. The consumer can file a claim also by means of the platform of the alternative resolution of consumer disputes of the EU that is available online at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=CS. By means of this platform, only a consumer living in the EU can file a claim and only against a trader with a registered office in the EU.

  7. If the parties to the dispute are not satisfied with the quality of the alternative resolution of the consumer dispute and they believe that there has been a breach of the Rules for Alternative Resolution of Consumer Disputes during the proceedings, they can file a claim to the address of the Ministry of Industry and Trade or to the email address: adr@mpo.cz.

  8. The European Consumer Centre Czech Republic helps consumers to access the appropriate entity of alternative resolution of consumer disputes in the case of cross-border disputes.

  9. Each party bears their own costs associated with the alternative resolution of consumer disputes.


  1. Service Conditions

  1. Service conditions regulate post-warranty and non-warranty work.

  2. The price of service work is CZK 420 per hour including VAT unless agreed otherwise in advance. The price is charged for every commenced half-hour. The price of spare parts and consumable supplies corresponds to the prices given on the website of the online store at the time when the work is performed.

  3. After the goods are received for repair, they are diagnosed for defects and the customer is informed about the preliminary price of the repair. The service work will be commenced only after the customer has approved the price.

  4. If the customer refuses the proposed work, they will be charged the amount for the carried-out diagnostics at CZK 150 including VAT and any possible delivery costs in the provable amount for the transport of the goods back to the customer.

  5. If further hidden defects occur during the service work, the customer will be informed about these and a new approval of the increased repair price will be required.

  6. The customer pays the transport costs of return shipping.


  1. Clearance Sale Section

This section offers products which are intended for clearance sale or which have a defect (for example caused by transport) or repaired goods. All these items include a specification of the reason why they are included in this section, as well as their special price, warning about possible damage (for example of the packaging) and photographic documentation showing the extent of the damage.

The goods are covered by standard warranty unless stated otherwise.

Second-hand goods can be also included in this section. Each of these items will clearly show that they are second-hand and standard warranty cannot be claimed. Upon agreement, the Seller can provide an agreed period for testing of the product.


  1. Personal Data Protection

Protection of personal data of the Buyer who is a natural person is governed by Act No.: 101/2000 Sb., on Personal Data Protection, as amended.

The Buyer agrees with the collection and processing of their personal data submitted during registration or in an order. The Buyer agrees that the Seller will process their personal data for the purposes of exercising the rights and obligations from the sales agreement.

The Buyer takes into account that they are obligated to inform the Seller on any change in their personal data without any undue delay. Upon a written request of the customer, personal data may be deleted from the database. Personal data of customers are fully secured against abuse. The supplier does not hand over personal data of the customers to any other person with the exception of external carriers to whom the personal data are provided in the minimum scope that is necessary for the delivery of the goods.

The Buyer declares that they have been informed that they can withdraw their consent with the processing of personal data with regard to the Seller by a written notice delivered to the address of the Seller.

Sending of information and commercial messages by the Seller to the Buyer are subject to the customer’s choice during registration or during filling in of an order.


  1. Liability for the Completeness and Correctness of Information

The information on the website of the online store is in certain cases copied and it may contain technical inaccuracies or other mistakes. The Seller, therefore, cannot guarantee the completeness and correctness of all information without reservation. The store operator is not liable to another party for damage caused by use of the information from the online store if the information was not confirmed in writing by the Seller to the Buyer.


  1. Conclusion

By sending the order the Buyer accepts these Terms and Conditions and a sales agreement is concluded.